Submit a request Your email address Subject Description Please enter the details of your request. A member of our support staff will respond as soon as possible. Product Date of purchase Serial number You can find this on the actual product, or in the About box from the mixer application (Lynx Mixer, Hilo Remote, NControl, Aurora Remote) Driver version i.e. Version 2.0 Build 25. You can find this on in the About box from the mixer application (Lynx Mixer, Hilo Remote, NControl, Aurora Remote). Please do not enter "latest". Firmware version You can find this on in the About box from the mixer application (Lynx Mixer, Hilo Remote, NControl, Aurora Remote). Please do not enter "latest". Operating system Please do not attach any HEIC files as our support system cannot decode those files. MAC OS CUSTOMERS: Please attach a System Information Report to this support ticket. This can be created by searching for "System Information" in spotlight, then File > Save, then attach the resulting .SPX file to this ticket. Attachments Add file or drop files here